Qk33 Privacy Policy

Qk33 is a trusted online betting and gaming platform in Bangladesh. We place the highest priority on protecting our members' privacy. This Privacy Policy explains what personal information is collected when you use the qk33 platform, how it is stored, and the purposes for which it is used.

By accessing or using qk33's website, mobile app, or any digital platform, you agree to this Privacy Policy. This policy is part of our Terms & Conditions an integral part.

Qk33 collects certain personal information that is necessary to provide our services and maintain security. This information is gathered in two ways — what you provide directly, and what is automatically recorded while you use the platform.

Information you provide directly:

• Full name, date of birth, and nationality
• Mobile number and email address (where applicable)
• Payment details including bKash, Nagad, or Rocket account numbers
• Copy of national ID card or passport for KYC verification
• Messages and complaints sent to customer support

Information collected automatically:

• IP address and device information (model, OS, browser)
• Login time, logout time, and session details
• Betting history, game activity, and transaction logs
• User behaviour data collected via cookies and web beacons
• Referral source and marketing campaign response data

Qk33 uses the personal data it collects only for specific, legitimate purposes. A full breakdown of how we use your data is provided in the table below:

Qk33 never sells or rents your personal information. However, limited data may be shared with trusted third parties in specific circumstances. The highest standards of data protection are maintained in every case.

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• KYC partner: Only the necessary documents are shared with the identity verification service provider.
• Cybersecurity Firms: Certain transaction data may be shared for the purpose of detecting and preventing fraud.
• Law Enforcement: Information may be shared with authorities pursuant to a court order or lawful request.
• Auditors & Legal Advisors: Under a confidentiality agreement, to meet our legal and financial obligations.

Qk33's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience and maintain platform functionality.

Types of cookies we use:

• Essential cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: Remembers your language preference, game settings, and other personalized configurations.
• Analytics Cookies: Used to understand platform usage statistics — data is collected on a fully anonymous basis.
• Marketing Cookies: To show you relevant ads and offers — you can opt out at any time.

Qk33 uses industry-leading security technology to keep your personal information safe. Our security infrastructure is built on multiple layers, so even if one layer is compromised, your data stays protected.

• 256-bit SSL/TLS encryption: All data transmissions take place over fully encrypted channels.
• Firewall & DDoS Protection: Our server infrastructure is protected by advanced firewalls.
• Two-factor authentication (2FA): Adds an extra layer of security to your account.
• Regular Security Audits: A third-party expert team regularly audits our systems.
• Staff Training: All our staff are trained in data protection and bound by confidentiality agreements.
• Data Minimization: Only the minimum information necessary to provide our services is collected.

As a qk33 member, you have specific rights over your personal data. We fully respect these rights and aim to process all requests within 30 business days.

• Right to Access: You have the right to know what personal information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can request that certain types of data processing be restricted.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Right to object: You can object to your data being used for marketing or profiling purposes.

Qk33 does not retain your personal data longer than necessary. Different retention periods apply to different types of data, based on legal obligations and business requirements.

• Account information: Retained for a minimum of 5 years after account closure, or longer if required by law.
• Transaction records: Retained for up to 7 years in accordance with financial regulatory guidelines.
• KYC documents: Up to 5 years after verification — then securely and permanently deleted.
• Support Conversations: Deleted 1 year after the issue is resolved.
• Marketing Data: Processing stops immediately upon withdrawal of consent.
• Log files: Retained for up to 90 days for security and debugging purposes.

The qk33 platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

• Age verification is mandatory at registration — providing false information will result in permanent account closure.
• Age verification is completed during the KYC process using a national ID card or passport.
• If we discover that a minor has created an account, all associated data will be deleted immediately.
• Parents or guardians may contact our support team if they suspect their child has an account with us.

Qk33 reserves the right to update or amend this Privacy Policy, in whole or in part, at any time. Changes may be made due to legal requirements, new technologies, or business developments.

• For significant changes, an SMS notification will be sent to your registered mobile number.
• The date of each update will be clearly displayed at the top of the page.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account — please ensure all pending withdrawals are completed first.

Our dedicated support team is always available for any questions, requests, or complaints related to this Privacy Policy. We take every request seriously and aim to respond promptly.

• Live chat: Click the chat icon in the bottom-right corner of the platform for 24/7 support.
• FAQ: For answers to common questions, visit our FAQ Page here.
• Response Time: Typically within 24 hours; within 2 hours for urgent matters.